Frequently Asked Questions
Everything you need to know about your Intimo experience.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What is Intimo's return policy?
We offer a 30-day return window for most items. For hygiene reasons, intimate apparel must be unworn, unwashed, and in its original packaging with all tags and hygiene seals intact.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How should I care for my Intimo garments?
To maintain the quality of delicate fabrics, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid using bleach or a tumble dryer.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.